Returns
RMA and Warranty
We accept returns and exchanges 30 days from the original purchase date. Returns and exchanges will only be completed if products are purchased from GoBaseus.com. All other returns and exchanges should be submitted through the channel of original purchase.
Within the first 30 Days:
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If for any reason you wish to return the product, you can start our return process by completing the steps under Start Your RMA.
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Please make sure to include the original packaging and all power cords or additional included items. Any missing items may be subject to chargeback.
Beyond 30 Days:
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We do offer a warranty on manufacture defects within the timeframes outlined below by product category.
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This does not include excessive wear and tear, physical damage, water damage or unauthorized modifications.
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If you need to submit an item for a warranty exchange, please follow the same steps above for the 30 day return.
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Cables: 90 Days
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Car Mounts: 90 Days
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All Other Items: 180 Days
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If your shipment is damaged in transit, please follow the steps below:
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Reject the shipment as damaged with the carrier.
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Take photos and document any damage to the packaging and the products within.
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Contact your sales representative or complete the Contact Us form.
To Start Your RMA Request:
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From the My Account drop down menu select orders.
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Select the order containing the product you with to return.
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Beside the product you would like to return select the yellow Return button to start the RMA.
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Complete the RMA request form. Please make sure to include as much detail as possible to ensure speedy results on your RMA request.
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Your return request will be reviewed by our RMA department, and you will receive an email approving you to return your product to our warehouse.
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Return requests can take up 2 business days to approve.
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DO NOT RETURN product without receiving approval first.
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The prepaid labels attached to your return approval are added for your convince. Defective product will not be charged back for return shipping. Any product returned without a defective reason code using the attached labels will be charged back return shipping from the credit issued for the return.
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Please write the RMA number clearly on the outside on the shipment.
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Boxes without a clear RMA number on the outside of the shipment will be processed as time permits as the shipment will have to be hand matched to the correct RMA. This will delay your RMA processing time.
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Once the product has been received at our warehouse our RMA department will verify the return reason and approved or deny the RMA.
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Approved RMAs requesting a refund will have the credit added to their account.
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Approved RMAs requesting an exchange will be fulfilled with the same item if available. If the product is no longer in stock the dealer will be contacted to find a suitable replacement.
