Frequently Asked Questions
Quick Answers for Common Questions
We only sell to resellers, not direct to the public. This allows us to offer great prices not available to the general public. We cannot show our pricing until you register for an account and complete our Sales & Use Tax form.
You can start the registration process on our Sign Up page. Once you submit the form, you will need to complete the Sales & Use Tax form. When we have received all of the required documents, we will review your account, approve your customer account and send you a link to setup you login for ordering. Once approved and you have created and view the pricing.
If you are a distributor selling to other resellers you will need to contact us to discuss your specific business needs, volumes, payment terms, etc before being able to be approved as a distributor. You should contact our Business Development team at 833-422-7387 directly to get started.
If you need more information about our products, services, or how to register please reach out to our dedicated sales team members and they can walk you through any additional information you need. You can call us at 833-422-7387 or email us at firstname.lastname@example.org.
As a distributor our customer base are resellers. As we don’t sell directly to end consumer, we don’t collect sales tax. Hence, we need resellers sales tax ID to ensure resellers can charge sales tax when they sell to their customers.
Unfortunately, we will not be able to approve your account until you have your sales tax ID.
Go to your individual state government website information on how to obtain a Sales Tax ID.
Once your account is approved you will receive an email from use to create your account. Then login using your username (your email) and password you created. You will now be able to see the prices of the products and add them to your cart. You can shop this site just like you would any other online retailer. Once you are done adding products to your cart proceed to checkout to select your payment and shipping methods.
By default, you will be able to select Credit Card (with a 3% fee) or Zelle (no fee) to pay for your order. We do offer additional payment methods please contact us for additional information and approval. You can call us at 833-422-7387 or email us at email@example.com.
We currently offer both UPS and FedEx shipping methods. UPS is currently our preferred method and, in most cases, will have a lower shipping cost.
Additionally, we can accommodate special shipping requests such as freight and customer provided shipping. To set up for your account please reach out to our sales team. You can call us at 833-422-7387 or email us at firstname.lastname@example.org .
There is no minimum order! We do offer free shipping if you meet a minimum spend of $399 (after any discounts or promotions apply).
You are able to purchase any qty we have in stock. We rarely set a max qty on any purchase but may do so from time to time for promotions. Our system will only let you check out with what we have in stock currently. We do not do backorders. Many items we tend to carry 100’s of, but some items we may get down to a few dozen at a time. Our system will alert you if you request more qty than we have in stock.
If you are looking for a quantity higher than what the system allows to be added to your cart, please reach out to our sales team. They will be able to check real time inventory for you and see if there may be a comparable replacement product available. Additionally, these requests allow us to look into our product selection and adjust if possible.
Unfortunately, we do not carry all Baseus products in stock at all times. If you are interested in a Baseus product that you have seen elsewhere but do not see on this website, please contact us about it. Our sales team will help you review the items in stock that may meet your needs and if those do not meet your requirements, we can look into creating a special order.
While we cannot guarantee to accommodate every request, we may be able to accommodate special orders if there is ample time given to obtain the inventory. We deal with each request on an individual basis, and you sales team member will be able to assist you with this process.
Generally, a special order will require a bulk quantity commitment, and may incur additional shipping charges.
We ship all orders the same business day if order is received before 3PM EST. Weekend orders and orders received after our cut off time are shipped the next business day. Our business hours are Monday through Friday 9:00am to 5:30pm EST and we observe all Federal holidays. Due to being located in the Midwest most ground shipments are received 2-3 days.
Additional information may be found on our Shipping Information page.
Unfortunately, we cannot guarantee the services provided by the shipping service. For time sensitive orders please make sure to place your order before 3pm and if necessary, select an expedited shipping method. If an error occurs, as it sometimes may, we will do our best to make it right and get the product to you as soon as humanly possible. Refusal of a package without alerting us will be charged a refusal fee. Repeated refusals may result in suspension of your account.
At this time, we can ship to the US, Puerto Rico, and Canada.
Just go to your account prompt and click on “forgot my password” option. You will be asked to enter the email on your account and then will be sent an email to that box to proceed with changing your password. Once you do you will have immediate access to your ordering ability. If you are having trouble resetting your password, please reach out to our sales team for assistance. Please note, for security, our team members cannot change the password for you.
We do the majority of our communications and transaction confirmations via email. To ensure you receive all emails about your orders including Order Confirmation, Shipment Updates, and Invoices please make sure to keep your email up to date. Additionally, this email will receive our marketing updates. This includes updates on new products in stock, promotions, and company updates.
All online sales of products purchased on our site must be approved before purchasing the product. We will not approve nor send any purchase confirmation request coming from 3rd party online marketplaces.
If you intend on selling online or need images to use on a website, please contact us directly and we will send you product photos and descriptions to use. You are not to use photographs or image from this website without our express written consent..
Call us at 833-4BASEUS (833-422-7387) or dial your sales rep directly. You may also send an email to email@example.com and include your order number along with specific information about the product you have questions about.
You can begin a return on your own from your My Account dashboard. Additional information on returns can be found on our Returns page.
There should be a packing slip included in your order. Please check the slip and note if it indicates that your order may be arriving in multiple boxes, because that may be the reason why you are only looking at one box with partial order. If the packing list indicates an item but that item is not included in the box, call us immediately and our team will work with you to correct the error.
Each of our products include a recommended MSRP but we do not restrict you on your price nor do we have Minimum or Maximum to sell or advertise our products at.
We do not have a preset starter pack, but we can create one for you. Reach out to our sales team and share your business needs. If possible, please indicate how much space you can dedicate to Baseus products. Depending on your needs we can help you select product that will make the most of the space based on your requirements. If needed, we can even help create a planogram to help display these products. We may even be able to provide you with some in-store signage to cap off your display area depending on your total commitment. For larger and long-term commitments, our marketing manager help you with a custom pack and planogram for your ongoing inventory purchase.